ASAP Privacy Policy

1. Introduction

Welcome to ASAP ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services, including the ASAP Wallet.

2. Information We Collect

2.1 Personal Information

• Name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely through our certified payment partners)
• ASAP Wallet balance and transaction history (funding, purchases and adjustments)

2.2 Location Information

• Current location for delivery services
• Saved delivery addresses
• Location history for order tracking

2.3 Device Information

• Device type and model
• Operating system version
• Unique device identifiers
• Push notification tokens

2.4 Photo Library Access

• Access to your photo library for profile pictures
• Access to upload store images
• Ability to save images to your device

2.5 Usage Information

• Order history
• Search queries
• Favorite restaurants
• App interaction data

3. How We Use Your Information

• Process and deliver your orders
• Provide customer support
• Send order updates and notifications
• Improve our services and app functionality
• Personalize your experience
• Process payments and ASAP Wallet top-ups
• Maintain your ASAP Wallet balance and transaction ledger
• Maintain account security
• Comply with legal obligations
• Manage profile pictures and store images
• Store and display images in your profile and store listings

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data encryption in transit and at rest
• Secure authentication methods
• Regular security assessments
• Access controls and monitoring
• Secure payment processing through certified payment partners
• Server-side processing of all ASAP Wallet balances and transactions, so your wallet can never be altered from a device

5. Data Sharing and Third Parties

We may share your information with:

• Restaurants and delivery partners to fulfill orders
• Licensed and certified payment processors, including Paystack, for secure transaction and ASAP Wallet funding processing
• Analytics providers to improve our services
• Legal authorities when required by law

6. ASAP Wallet

The ASAP Wallet lets you pre-fund a balance inside the app and use it to pay for your orders quickly at checkout. By funding or using your ASAP Wallet, you acknowledge and agree to the following:

• Purchases only. Money you add to your ASAP Wallet can be used solely to pay for orders and services within the ASAP app. Wallet funds cannot be withdrawn, transferred to another user, or converted back to cash or to your bank account.
• Non-refundable to your bank. Amounts you deposit are not refundable to your original payment method. Where an eligible order is cancelled or refunded, the value is returned to your ASAP Wallet balance, not to your card or bank account.
• Funding. Wallet top-ups are processed securely by our payment partner. We do not store your full card details — our payment partner collects and secures your payment information during the top-up.
• Transaction history & ledger. Every credit and debit on your wallet is recorded in an auditable transaction history you can view in the app under Profile → Wallet, including top-ups, purchases and any adjustments.
• Security. Your wallet balance and ledger are held on our secure servers and are never writable from your device. All balance changes are processed and validated server-side to protect your funds.
• Administrative adjustments. Authorized ASAP staff may credit or debit your wallet (for example, to apply a goodwill credit or correct an error). You will receive a notification and a matching entry in your transaction history whenever this occurs.

7. Your Rights and Choices

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Manage location permissions
• Control push notifications
• Manage photo library access permissions
• Remove profile and store images
• View your ASAP Wallet balance and full transaction history

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Maintain accurate financial and ASAP Wallet transaction records
• Resolve disputes
• Enforce our agreements

9. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or need to reach us, please contact us through any of these methods:

• Email: support@asaptheapp.ng
• Phone: +234 903 9664 110
• In-App Support: Open the ASAP app and go to Help & Support
• Response Time: We aim to respond within 24 hours